Many companies operate call centers for customer service and/or sales. Help desks are another form of call center. The entitlement to overtime in these positions is usually very clear. The fact that workers are paid a salary does not alter the company’s obligation to pay overtime for hours over forty. Frequently call center employers require employees to do work that is outside their scheduled shift speaking on the phone, such as logging in or out, booting up, taking trainings, following emails or help tickets, etc. Unfortunately, these practices continue to plague the industry. Getman, Sweeney & Dunn has successfully sued call centers for their failure to pay overtime at the rate of time and one half for all hours over 40. Currently, Getman, Sweeney & Dunn is suing Bloomberg, LP for its failure to pay help-desk call center workers overtime for hours over forty.
If you work in this industry and would like to speak with us about whether you were paid all wages you were owed, please send us the information needed by filling out the Industry Inquiry form.