Customer Service Representatives

Many companies hire customer service representatives or people with similar titles (“CSRs”) to communicate with customers, enter orders, and coordinate with other departments to answer questions. Some of these companies pay CSRs a salary and classify them as exempt from state and federal overtime requirements under the “Administrative Exemption.” As a result, these CSRs work overtime without receiving the overtime wages required by law. Getman, Sweeney & Dunn believes that CSRs are often misclassified because their job duties do not meet the requirements of the Administrative Exemption. Even though a CSR is paid a salary, the CSR may still be entitled to overtime pay. If you have worked as a CSR or in a similar capacity and were not paid overtime premium pay for hours over forty, Contact Getman, Sweeney & Dunn to learn about your rights. The call is confidential and free. Attorney Advertising.

If you work in this industry and would like to speak with us about whether you were paid all wages you were owed, please send us the information needed by filling out the Industry Inquiry form.

Industry Inquiry